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Internal Time Zone for event

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  • Internal Time Zone for event

    I followed the instructions from another post about updating the guest user's time zone, as well as ensuring our Salesforce settings (in company information and business hours) are in MDT, but the event is still showing in the event platform as Los Angeles time. (see photo) What steps do I need to do to update that?Click image for larger version

Name:	c&p timezone.PNG
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ID:	55539

  • #2
    Have you checked the time zones assigned to the user creating the event? If the user was created before the Company Info was updated, it's possible they are still on PST.

    If the user creating the event is on MDT, please grant access and we'll be happy to review for you.
    Regards,
    Click & Pledge Support Department

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    • #3
      Hello! Yes, I updated the guest users timezone by following the directions I found on another post. I did create the event before I updated the timezones, would I have to delete it and start over? C&P has access and our Org ID is 00D1U000000GM2s

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      • #4
        Not the Site Guest User, although that can impact the event time that is displayed to the user.

        Your user is assigned to PDT, so the app assumes that since you created the event, that you are doing so for your timezone:

        Click image for larger version  Name:	2020-09-18_14-10-55.jpg Views:	0 Size:	88.3 KB ID:	55546:

        If changing this setting does not also change the time for the event - you can clone it in Basic Information and retain your event settings.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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