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Donation option on Event levels

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  • Donation option on Event levels

    We'd like to add a donation option for people who can't attend an event but still want to contribute to it. What is the proper way to do this (pointers to documentation would be helpful - a quick search of the knowledge based didn't turn anything up). We set up a "Donation" level with a $0 amount and it appears to set up as a donation option in the registration block. Is it this level that triggers the donation option, or is that option controlled elsewhere?

    There are 2 issues we've noticed. First, we set this level to inactive for now because we don't want it to show for a while, but the donation option is still showing in the form when we view it (other levels properly hide or display based on Active status and date range). Setting a date range in the future also does not affect the donation option. Is there a way to properly deactivate this donation option?

    The second issue is that there seems to be a static message that displays for donations ("No, I can't attend the event, but wish to make a donation of"). We'd like to change that message. Can that be done?

    Thank you.

  • #2
    Good day @Carl Paulsen

    You can control that option under the Additional Information page:

    Click image for larger version

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    Q: First, we set this level to inactive for now because we don't want it to show for a while, but the donation option is still showing in the form when we view it (other levels properly hide or display based on Active status and date range). Setting a date range in the future also does not affect the donation option. Is there a way to properly deactivate this donation option?

    A: Would you please grant us login access and Event name so that we can review it?

    Q: The second issue is that there seems to be a static message that displays for donations ("No, I can't attend the event, but wish to make a donation of"). We'd like to change that message. Can that be done?

    A: I hope the additional donation option will resolve this issue.

    Also, we noticed that you are at outdated versions of our apps which we don't support now. We highly recommend you upgrade to the latest versions. If you allow us we will upgrade it for you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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