Announcement

Collapse

Information Needed

See more
See less

email notification after registration

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • email notification after registration

    Hi - we recently had an event attendee enter a bad email address and then wonder why the confirmation email had not arrived by the time of the event. It might help if, after they complete the registration, they are presented with a message that a receipt and/or other emails will be sent to them shortly. If the attendee had seen that, there is some chance this might have been caught in time. Obviously, C&P would need to determine that a receipt and/or other emails are supposed to be sent, which could make it difficult since there is apparently some lag between registration and all the data showing up everywhere.

    Also, is there any way to track whether any email has been delivered?

    This is more of a feature request than a trouble ticket.

    Bob
    Last edited by BobD; 09-06-2020, 04:38 PM.

  • #2
    You can change the message they receive once they complete ticket purchase:

    Click image for larger version  Name:	2020-09-09_10-12-10.jpg Views:	0 Size:	185.1 KB ID:	55420


    Registration emails are sent immediately, but there are so many ways an email can be blocked at the "receiver's" end that provide no response as to whether the message got past their rules and spam filters, that there is no practical way to provide this.

    You can check to see whether the message was sent by reviewing the Registrant or Attendee Detail under Registrations


    Click image for larger version  Name:	2020-09-09_10-20-35.jpg Views:	0 Size:	122.1 KB ID:	55421
    Last edited by CnP.LiveSupport.AB; 09-09-2020, 09:24 AM. Reason: PUNCTUATION
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment

    Working...
    X