Announcement

Collapse

Information Needed

See more
See less

Temp Contact Merging Issue

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • andrea5j
    replied
    Thanks! Seems to all have processed.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @andrea5j

    We have fixed all above listed order numbers.

    Please check and let us know if we can be of any further assistance.

    Leave a comment:


  • andrea5j
    replied
    Of course. Access has been granted for a week.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @andrea5j

    Sure. It looks like the access to your instance has expired. Would you please extend the access so that we can proceed with fixing the above order numbers?

    Looking forward to hearing back from you.

    Leave a comment:


  • andrea5j
    replied
    Okay, I understand. Can you please repost the following 32 orders for me then?
    28173-1911071841283834925
    28173-1911111641192632961
    28173-1911112108306867860
    28173-1911120237044210912
    28173-1911120926195759308
    28173-1911151229547815561
    28173-1911171829480417453
    28173-1911231334108461887
    28173-1912021557091047023
    28173-1912032355247707653
    28173-1912121200426941012
    28173-1912171313485710675
    28173-1912172244588706601
    28173-1912182108288228197
    28173-1912282147146350756
    28173-2001031219297108197
    28173-2001031523451612248
    28173-2001061634247537966
    28173-2001071725372276009
    28173-2001091838060612007
    28173-2001101829058909403
    28173-2001132109315372981
    28173-2001171604574594388
    28173-2001221741598244003
    28173-1812111411480835834
    28173-1812141436099578916
    28173-1812141436545078916
    28173-1812221602539981302
    28173-1812221603504971302
    28173-1812301545160533239
    28173-1902251437285183263
    28173-1912172244588706601

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @andrea5j

    We have not processed the temp contact but reposted the data in your instance. The issue you are referring to is for those transactions which are processed with the old version of our app which doesn't support the following feature of Spring 20: "Assign new records created by Salesforce Sites guest users to a default owner in the org"

    Since you are at the latest versions of our apps, moving forward you won't see the site guest user issue for future transactions/ transaction which are processed in the version you are at.

    In order to fix it we have internal process which required to repost the data.

    Please let us know if you would like us to fix that by repostng it.

    Leave a comment:


  • andrea5j
    replied
    I did not ask you to process the temp contact, just to change the owner. I needed to capture some of that data. I have over 30 more that I need the owner changed. Is it possible for you to change the owner without processing the temp contact? I attached a picture to show you what I want changed.

    Here is another one: 28173-2001221741598244003

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @andrea5j

    We have fixed the above order number.

    Please let us know if we can be of any further assistance.

    Leave a comment:


  • andrea5j
    replied
    28173-2002272145056501365

    Please change owner from C&P Default Site Guest User to Chris Tugwell. I will send more once this one is resolved. Thanks!

    1 week access granted again

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @andrea5j

    Would you please share the order numbers of the temp contacts so that we can review and fix it?

    Looking forward to hearing back from you.

    Leave a comment:


  • andrea5j
    started a topic Temp Contact Merging Issue

    Temp Contact Merging Issue

    I'm getting the following error on a number of temp contacts as I am trying to bring them into the system. I have granted one week access and the org ID is 00D6A000001UrXC. Is this something you can help me with?

    Error: Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception (Guest users cannot be record owners.): []--null--124--(CnP_PaaS) --System.DmlException
Working...
X