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Assistance uninstalling Events app

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  • Assistance uninstalling Events app

    Hi,

    I'm attempting to uninstall C&P Events, but am encountering two errors:
    Event_attendee_session This custom object is referenced by a relationship field. Opportunity.Opportunity.C_P_Event_Registered_Atten dee_del_del
    PS-CnP-Event-All-Permissions This permission set is assigned to one or more users. You can only delete permission sets that aren't assigned to users.

    For the first, I'm attempting to delete the C&P Event Registered field, but I cannot find a place to hard-delete it. Because it's still soft-deleted, the uninstall error won't go away.

    For the second, I already tracked down and removed the permission set assignment from the C&P Site Guest user, but the error persists. Not sure where to go from here.

    Thanks!

    OID: 00D300000006HDI
    Access granted.

  • #2
    Sorry to see you leave our Event management app. May I ask why you want to uninstall the Events?

    We found that there is one Event from 2018 having 20 Registration records in it. Please note that if we remove the app all the data in Events will be deleted and no history will be there.

    Do you want to proceed with the uninstall of Events?

    Please confirm before we move forward.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
      Hi, we're moving away from C&P as a whole to another platform, and want to reduce the number of packages in our org. After uninstalling Events, our next step will be to uninstall the main C&P app.

      We've already captured all of the data we needed from both apps, so please proceed to uninstall if you are able. Thank you!

      Comment


      • #4
        I have uninstalled events per your request. In order to clear the error, I had to switch to Salesforce Classic layout in order to see the Deleted Fields list at the bottom of the Opportunity's list of fields, and then 'Erase' as described in the Salesforce documentation. To correct the permission set error, I went to Permission Sets, viewed the details of the PS-CnP-Event-All-Permissions, clicked to Manage the Assignments, and removed the assignments for that permission set.


        You can now see that C&P Events has been uninstalled in Installed Packages. Would you like us to uninstall Click & Pledge Payment-as-a-Service and Click & Pledge PaaS Class Library as well?
        Last edited by CnP.LiveSupport.AB; 09-01-2020, 01:45 PM. Reason: spelling error
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Thank you for your help. I'll get as far as I can uninstalling both packages on my own, and reach out if I get stuck.

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