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FIELD_CUSTOM_VALIDATION_EXCEPTION, Failed to create Account

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  • FIELD_CUSTOM_VALIDATION_EXCEPTION, Failed to create Account

    I'm getting this error message when trying to process a temporary contact. It also says " field integrity exception (Guest users cannot be record owners.)"

    order - 50930-2001270915577801611
    Org ID: 00D36000000vIoV
    1 week access granted




  • #2
    Good day @jon4321

    We have fixed it. The contact is in C&P Temporary Contacts to review and process from there.

    Please check and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thanks, that worked, but the next one I tried had the same issue -
      50930-2001311936500481007

      Comment


      • #4
        I'm trying to issue credit to 50930-2001270915577801611 and getting an error. The error doesn't give any details. How can I refund this?

        Comment


        • #5
          Are you trying to credit in Salesforce? May I know what you see as an error when crediting it? Have you tried to issue credit through the Connect portal?
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            We have fixed the following order number: 50930-2001311936500481007
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              In click and pledge it says - There was a problem processing your request.

              In Salesforce - I just tried it again to see the message, and it went through. I guess 5th try is the charm. I think it was just saying "Error" with a red x.

              Seems like you fixed the temp contact processing on the other person, but that it's a one time fix that doesn't get applied to the other outstanding temp contacts. The next one I tried (I'll be converting them all) didn't convert and got the same error message.

              Comment


              • #8
                We will look into the credit issue and will update you.

                Regarding the temp contacts, those transactions are processed with the old version of our app which doesn't support the following feature of Spring 20: "Assign new records created by Salesforce Sites guest users to a default owner in the org"

                Since you are at the latest versions of our apps, moving forward you won't see the site guest user issue for future transactions. For the old transactions, if you see the error, please share the order numbers so that we can fix it.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Thanks

                  50930-2001271018385944783
                  50930-2001270940128391004
                  50930-2001270932557366757
                  50930-2001270955141886165
                  50930-2002210914425850754
                  50930-2001271115508954269

                  Comment


                  • #10
                    We have fixed the site guest user issue for the above-listed order numbers.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Confirmed, thanks.

                      Comment

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