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Campaign Circular Dependency Error

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  • #16
    I tried deleting it, but it didn't work. Temp contacts are still throwing the error.

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    • #17
      What error do you see when process temp contact?
      Regards,
      Click & Pledge Support Department

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      • #18
        Exact same error as originally posted.

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        • #19
          I manually created each of those contacts in Salesforce, so you should be able to apply any of them to their correct contact if you need to test it.

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          • #20
            Ok, would you please share the ContactID for the following order number: 36816-2008031317137076002
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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            • #21
              Registrant and Attendee 1: Lee Barton (0034100000P8W8cAAF)
              Attendee 2: Jamel Lane (0032M000032oQViQAM)
              Attendee 3: Mark Dunston (0032M000032oQWWQA2)
              Attendee 4: Heath Hill (0032M000032oQVjQAM)

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              • #22
                We have fixed the temp issue for the following order numbers: 36816-2008031317137076002 and 36816-2008042012205031786.

                Regarding the following order number i.e: 36816-200804120118896, we found that you have created some contacts manually, do you want those Attendees temp contacts to be merged with existing contacts? If yes, please share the ContactID's you would like to merge with.

                Looking forward to hearing back from you.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
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                • #23
                  I'm still getting the error. Can you tell me what you did to fix those orders? Is it something I can do for the remainder of the orders?

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                  • #24
                    We simply reprocessed the C&P Data and merged it with the contacts. Please reprocess the C&P Data of that order number and try to merge it.

                    Click image for larger version

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                    Please check and let us know if you see that error.
                    Regards,
                    Click & Pledge Support Department

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                    • #25
                      Now it won't let me reprocess! When I try to reprocess, it refreshes but comes back as a blank page (with just the Salesforce header/menu), no C&P data, etc.

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                      • #26
                        I tried reprocessing Orders 36816-2008111217101994011 and 36816-200811095912170

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                        • #27
                          Ok, please follow the below steps.
                          • Delete those two order numbers through Maintenance.
                          • Re-Post the Transaction from Connect.
                          • Try to process the temp contact.
                          Please follow the above steps OR let us know and we will do it for you.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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                          • #28
                            Thank you. At this point, I think I'll just delete all the temp contacts since I manually created all the contacts anyway and the event has passed. If it continues to be an issue starting with the next event, I'll circle back.

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