Campaign Circular Dependency Error

[cbarton]

I am just now starting to get this error when processing a temporary contact for event registration.

I have the Event campaign and individual levels set to the same campaign (2020 Golf Campaign). This is how I've had it set up in previous years.

Can you help?

[cbarton]

Login access granted for a week. Salesforce ID is 00D41000000em4a.

[CnP.Support.AM]

Please try to reprocess the temp contact now and let us know if that doesn't work? Also, please share the order number as well as the ContactID you would like to merge with.

[cbarton]

It's getting the same error.

Order number 36816-2008031317137076002

There are 3 temp contacts that will be new to the system. No merging. ID TC-3977, TC-3978, and TC-3979.

Thank you

[cbarton]

I'm getting this error for all new registrations. New order number 36816-200804120118896

[cbarton]

New order: 36816-2008042012205031786

I've noticed that when it auto-matches contacts without creating a temp contact, it works fine. It just doesn't allow temp contacts to be processed.

[CnP.Support.AM]

Good day @cbarton

We are reviewing your case and get back to you shortly.

[cbarton]

Thank you. Would you like me to keep posting affected order numbers?

[CnP.Support.AM]

No need. We will review the above order numbers and update you.

[CnP.Support.AM]

Good day @cbarton

We are looking into the issue and while debugging it we are getting CPU limit exceeded error due to you have 200+ contact custom fields and 150+ account custom fields which are resulting in CPU LIMIT exceeded.

In order to investigate further, first, we need to overcome with CPU limit issue. In our upcoming release, we are handling the CPU Limit issue and we do have BETA ready for it. If you allow us we will upgrade your instance with BETA (stable) release and continue the investigation.

Looking forward to hearing back from you.

[cbarton]

Yes, please try that.

Org ID 00D41000000em4a

Granted login access for 1 week

[cbarton]

I would love to get this resolved before our event Friday. Has there been any progress on this?

[CnP.Support.AM]

Good day @cbarton

We reviewed and found that you have enabled the role Campaign and in this case, we assign the Level Campaign to the Role Campaign. Since the Event and Level campaign are the same it is throwing an error because already Event Campaign is the opportunity Campaign.

In order to fix it, you need to change the Event or Level Campaign to different campaigns or change the C&P Settings >> Opportunity creation:



Regarding CPU limit issue, it is due to the CFL app in your instance which does have trigger on the Contact object. You need to check the settings.

[cbarton]

Sorry, I'm a little confused. I've had the Event and Level Campaigns the same every year; I'm not sure what I'm doing differently. What exactly do I fix under C&P Settings if I want to keep both the same?

[CnP.Support.AM]

All you need to do is to delete the condition of Any Non-Blank SKU OR uncheck the box for "Use Transaction Campaign" OR specify any other Campaign.