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not all registrants are being sent a confirmation email

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  • not all registrants are being sent a confirmation email

    Hi there! I have an event in which some registrants are not receiving their registration confirmation emails. The email log does not show several registrants. I checked the Contact records of those registrants, and they don't have "email opt out" button checked, or any other indication of why they should not have been sent an email. Could this be looked into?

    The example in question is an event called "Case Discussions 2020." Our Org ID is 00Do0000000I2hr and I've granted access.

  • #2
    Also just to add - when I "send registration email" from the registrant's record within the Event, they also do not show up in the email log.

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    • #3
      Good day @[email protected]

      We just had a quick look and found that you have not added any of the levels to one of your registration email template.

      Please see:

      Click image for larger version

Name:	registration email.jpg
Views:	14
Size:	108.3 KB
ID:	54895

      And for the other template you have not added all of the levels:

      Click image for larger version

Name:	registration email1.jpg
Views:	11
Size:	125.9 KB
ID:	54896

      Would you please share the order number so that we can review it?
      Regards,
      Click & Pledge Support Department

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      • #4
        Aha! Thanks so much, I'm sure that's what the problem was. Solved! I've updated the registration emails for my active events accordingly.

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