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Temporary Contact loop

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  • Temporary Contact loop

    Hi; I'm finally getting around to cleaning out some test data. When I click on the Temporary Contact tab, I see this
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    When I click on the bottom entry, it tells me I should go back to the Temporary Contact tab to clear the transaction. That is a very circular instruction since there is no provision on the Temporary Contact screen to clear the transaction.
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  • #2
    I recommend deleting the transaction in C&P Settings > Maintenance, including C&P Data, and then re-post the transaction from CONNECT (if you need the transaction back in Salesforce)


    Copy the Order Number from the Temporary Contact List View

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    In C&P Settings > Maintenance, paste the Order Number in the textbox to Delete:

    Click image for larger version

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    If you want to repost from CONNECT to see if the same problem occurs, you can, but I suspect this will resolve the issue for that order.
    Regards,
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    • #3
      I deleted transactions since they were only test transactions. However, in light of what it took to resolve the issue, does the error message need rewording?

      Comment


      • #4
        The error message 'The referenced Contact was not found'? Whatever happened here I would consider an odd glitch, since I've never experienced a similar issue, but certainly if you see it again and think the message should read differently, join Live Support and let me record the behavior.

        The suggestion to delete from Maintenance isn't 'resolving the error' as much as cleaning up whatever happened the first time, and trying again. Like rebooting a computer when it gets stuck.

        ~ Amanda
        C&P Live Support

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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