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Reminder email re-sent after the event

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  • Reminder email re-sent after the event

    Login Access Granted
    Org ID: 00Df2000001K2ha

    We had an event ("Game Night") on 5/28, with a reminder email set up to send on 5/27. For some reason, according to the email logs, this reminder email sent again to all attendees on 6/15. Do you have any idea what may have caused this?

  • #2
    Good day @cyrch

    We reviewed and found that the user who submitted the job doesn't have the proper permissions which is the reason it didn't fire on 05/28.

    We reviewed the logs but unable to determine why it has been fired on 15th June. It looks like manually it has been clicked. However, we will keep eye on your instance and will keep you update if we found any issues.
    Regards,
    Click & Pledge Support Department

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    • #3
      Thank you for looking into it. Is there a way for me to find out which user set up the job?

      Comment


      • #4
        Here is the user name: "Saimbre, C***" who doesn't have any of our app's permissions.

        Here you can find the users who submitted the jobs:

        Click image for larger version

Name:	Jobs.jpg
Views:	4
Size:	165.5 KB
ID:	54419
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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