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Order number 32165-200529103517274 - Live support followup

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  • Order number 32165-200529103517274 - Live support followup

    Here is my issue. I added two new contact fields in the form questions for attendees and attendee/levels (Job Title and Preferred First Name). The information is not populating all the way through to the contact record. I have added the site user permissions and the fields are on the Contact page layout. Also neither the fields or answers are showing up in the XML data Any advice?

  • #2
    Good day @SarahEppes

    Would you please grant us login access to your instance so that we can review it?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      I knew I forgot to do something yesterday - here is the info you need.
      Login access granted for 1 week as of 6/4/2020
      Org ID - 00Dj0000001tkTG

      Comment


      • #4
        Good day @SarahEppes

        We did a test transaction in your instance and found no issues passing the values for those two fields. Please see:

        Click image for larger version  Name:	test transaction.jpg Views:	0 Size:	79.9 KB ID:	54030


        Please note that for existing contacts, you will see the values in Contact Alias. We reviewed and found there are 3 contact alias records created for the contact on that respective date and found the values in two of Alias records.
        Last edited by CnP.Support.AM; 06-05-2020, 02:49 AM.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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