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Timezone for Online Event

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  • Timezone for Online Event

    Usually an event is either local to an organization or it has a physical location and that location determines the timezone. In the case of online events, there is no physical location, so a timezone needs to be specified. SalesForce tries to help you by converting everything to the timezone it thinks you are in. However, when someone is travelling or we don't know their address, that doesn't help much.

    If someone's normal timezone is Eastern and SalesForce is set to that, they may be 3 hours off attending a Pacific timezone event unless SalesForce somehow tells them the start time and the timezone it uses to calculate it.

    In our custom events records, we solved this by specifying 3 text fields for an event- time, date and timezone. That stopped SalesForce from messing with it. When I am creating emails within a C&P Event, what timezone does it assume for the person reading the email? How do I know if it guesses wrong? Would it be possible for C&P to provide similar fields?

  • #2
    BobD ,

    I think our best bet is to do some testing. Could you grant access so that we can set up sites for each time zone, and then we'll create an event in a specific time zone and test it based on the fact that you and I are in different time zones.

    I'd also like some time to delve into what the Salesforce Sites feature does to address this issue.

    But the best advice i can give you based on current practices, is to get a Site set up for each time zone, and make sure that you include that information in your description of the event.

    Plan of Action:
    • Grant Access
    • Let us know so we can set up the Sites for you
    • Join Live Support again (after your time zone sites are created) and we will test how to best convey to the user when they should join the event.

    ~ Amanda
    C&P Live Support


    Last edited by CnP.LiveSupport.AB; 03-26-2020, 07:23 AM. Reason: punctuation correction
    Regards,
    Click & Pledge Support Department

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    • #3
      Access granted. You can start setting up sites. Please bear in mind that a page like https://qa-haiglobal.cs16.force.com/...0000001EiHZAA0 is open to anyone on the web, not just people in our database. I have around the world, so date and time both have to change. For the moment, I have concentrations of contacts in at least 6 timezones. What are you proposing for parts of the world that don't switch to daylight savings time? Does that increase the number of sites I would need to create?

      How many sites per event can I have? If the answer is 1, I then multiplied the number of events by the numbers of necessary sites - which will approach untenable for keeping all the information in sync, aside from making tracking next to impossible.

      Bob

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      • #4
        OK, that extends the need for research. I'll be in touch again soon.

        ~ Amanda
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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