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Web Service Callout Failed error.

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  • Web Service Callout Failed error.

    When I go to the C&P Event Management Object to manage the events I receive the following error:

    Web service callout failed: Unexpected element. Parser was expecting element '' but found ':html'

    An unexpected error has occurred. Your solution provider has been notified. (CnP_PaaS)

    and that is the only thing that appears on the page. I also notice that the event sites are available and I can start the registration process for an event, but when I submit the registration I go directly back to the same registration page and no confirmation email is sent.

    I had previously updated to your security recommendations from 2/29. I have also just put in a request to update our C&P package as we are still on the July 2019 version.

    Login access has been granted till 3/21/2020 and our SF org Id is 00D1I000001gWDO Philadelphia Area Great Careers Group.

  • #2
    You can ignore this as it was caused by your network outage this morning. Everything is functioning as expected. Thank you for the weekend system updates.


    • #3

      Sorry for the inconvenience. Today was a strange day- first we experienced an upstream network outage, then Transfirst's transactions started failing due to the Transfirst's network issue followed by ProPay announcement that they are experiencing network issue.

      Not sure what was going on.. perhaps the electrons are also working from home these days

      We used the unfortunate downtime and performed the maintenance which was scheduled for tomorrow. Tomorrow we will not have the maintenance as was announced last month.

      Sorry again.. all is working now.
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