Registration Declined in Event Management due to Custom Questions?

[[email protected]]

We have Event registrations that are being declined in TEST mode due to the status error below:

The element 'CustomField' in namespace 'urn:APISchema.xsd' has incomplete content. List of possible elements expected: 'FieldValue' in namespace 'urn:APISchema.xsd'.

I was finally able to resolve the issue and get registrations to process when I changed one of our 5 custom questions from a SELECT LIST type to a Text Box. It also would not work as CHECK BOX type or Radio Button. But we have another custom question on the same form set up as a Select List and it works fine. Neither are required answers. Why is this happening and do I have it resolved by just changing the question type?

[CnP.Support.AM]

Good day @[email protected]

Sorry for the inconvenience. Yes, we are aware of the issue. In case of custom question picklist, radio button, and checkbox, if the answer is blank/none it is getting declined. It will be addressed in the next release hopefully will be out in the first week of March.

[CnP.Support.AM]

PS: The above issue has been addressed in the Beta version and if you allow us we will upgrade your instance with the latest BETA version: https://forums.clickandpledge.com/fo...ease#post50925