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Registration Declined in Event Management due to Custom Questions?

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  • Registration Declined in Event Management due to Custom Questions?

    We have Event registrations that are being declined in TEST mode due to the status error below:

    The element 'CustomField' in namespace 'urn:APISchema.xsd' has incomplete content. List of possible elements expected: 'FieldValue' in namespace 'urn:APISchema.xsd'.

    I was finally able to resolve the issue and get registrations to process when I changed one of our 5 custom questions from a SELECT LIST type to a Text Box. It also would not work as CHECK BOX type or Radio Button. But we have another custom question on the same form set up as a Select List and it works fine. Neither are required answers. Why is this happening and do I have it resolved by just changing the question type?

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  • #2
    Good day @[email protected]

    Sorry for the inconvenience. Yes, we are aware of the issue. In case of custom question picklist, radio button, and checkbox, if the answer is blank/none it is getting declined. It will be addressed in the next release hopefully will be out in the first week of March.
    Regards,
    Click & Pledge Support Department

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    • #3
      PS: The above issue has been addressed in the Beta version and if you allow us we will upgrade your instance with the latest BETA version: https://forums.clickandpledge.com/fo...ease#post50925
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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