Information Needed

See more
See less

Some - but not all - data posting to wrong campaign

  • Filter
  • Time
  • Show
Clear All
new posts

  • Some - but not all - data posting to wrong campaign

    Organization ID 00D15000000NAcu
    Access granted to C&P and Salesforce
    C&P Account 18133

    Click and Pledge Event "Bowling 2020"
    SF Campaign Bowling 2020 7013m000001JI46AAG
    Order Number: 18133-2002040951343509241
    Processing Date: 2/4/2020
    Authorization Code: 04045C
    Transaction Number: 1675462180
    Patron last name: Lack
    For no reason that we can see, this ticket purchase went to the wrong campaign. The opportunities posted in
    Bowling 2018 7011C000000G7fDQAS

    This is not the only instance where this happened, but the others were manually corrected, so I can't show you those examples.

    The SF Campaign appears to be correct both in the Connect Campaign and in Events.

    I do see that the 2018 campaign is still open, and I can close it, but I don't think that should cause the issue if the SF campaign is properly assigned.

    Please advise.

  • #2
    Good day @Kate

    We just reviewed the Event in the question and found that the Level Campaign you have assigned is: Bowling 2018 that is the reason it assigned the Primary Campaign Source for that opportunity.

    Click image for larger version

Name:	Level Campaign.jpg
Views:	17
Size:	71.4 KB
ID:	50662

    You need to update the Level Campaign in order to address the issue.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub:


    • #3
      I should have found that - thanks!