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PDF ticket email not being sent after purchase

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  • PDF ticket email not being sent after purchase

    Our events have stopped sending out a pdf ticket to those whove purchased tickets to our events. I do have a ticket linked to each event. Ive provided access for a week and here's our ID 00D80000000KZ9L

  • #2
    Good day @bries

    We just reviewed and noticed that we don't have access to your instance.

    Click image for larger version

Name:	NO Access.jpg
Views:	47
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ID:	50471

    Please grant us login access to your SF instance as well as share the Event Name so that we can review it.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Sorry Access now granted

      Comment


      • #4
        We just reviewed and still, we don't have access to your instance. Please grant “Click & Pledge Support” access by following the instructions provided at the top of this page in the light green area.

        Also, please share the Event name so that we can review it.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          So Sorry, I changed it and forgot to save the change. It is now changed and you should have access

          Comment


          • #6
            We reviewed and noticed that you have NOT created the Registration Email Template. Please note that without the registration email template NO ticket will be sent. In order to send the Tickets please create the registration email template in each of your Events.

            Click image for larger version

Name:	Registration Email.jpg
Views:	46
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ID:	50499

            Please review the following KB article: https://support.clickandpledge.com/s/article/event-management-with-salesforce-registration-emails

            Please let us know if we can be of any further assistance.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Thank you That fixed it!

              Comment


              • #8
                I'm Receiving a 2052 error stating The 'urn:APISchema.xsd:Quantity' element is invalid - The value '0' is invalid according to its datatype 'Long' - The MinInclusive constraint failed. when processing a cash payment thru virual terminal. I've given you access for 1 week our ID is 00D80000000KZ9L

                Comment


                • #9
                  Good day @bries

                  Sorry for the inconvenience. Yes, we are aware of the issue. In the case of any item quantity is zero it is throwing an error. Please see:

                  Click image for larger version  Name:	VT Item Quantity.jpg Views:	1 Size:	84.4 KB ID:	50750
                  If you remove the item which has quantity as zero before processing the transaction then there will be no issues.

                  However, the issue will be addressed in the upcoming release which is hopefully to the public by the end of this month.

                  Please make sure we have access to your instance so that we can upgrade you with the latest versions.
                  Last edited by CnP.Support.AM; 02-10-2020, 03:38 AM.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment

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