Receiving "Error: Invalid Date & Time" when trying to create & save a new event

[ldbar]

Hi,
I am trying to create a new event in Salesforce C&P Event Management. I've tried both creating a new event and cloning from an old one.

When I create a new event, under "Pricing/Registration Level," when I click on "Add Levels" - it does nothing.

When I try to clone an event, after I enter all of the required information (changing the dates to the new event, etc.) and click save at the bottom, it gives me the following error: Errors

• Starts On: Invalid Date and Time
• Ends On: Invalid Date and Time

I've double-checked the event starting and ending dates and they are correct (not a date in the past).
I submitted an upgrade request last week thinking our app might be out of date, but that hasn't fixed the problem. Can you please take a look and advise?

Organization: Bridging The Gap
Salesforce ID: 00Di0000000en3h
Click & Pledge ID: 33790

I've granted access for one week.

[CnP.Support.AM]

Good day @ldbar

We have fixed the issue. We noticed that your instance was enabled one of the critical updates which we are not supporting for now. Those critical updates were set to auto-enable on Jan 2022 but it looks like you have enabled it.

Please check and let us know if we can be of any further assistance.

[ldbar]

Hi, we are having the exact same issue as what I originally posted in this thread in November 2019. I believe we did an upgrade not that long ago, and I'm wondering if I somehow inadvertently enabled one of the critical updates not being supported again at this time. Can you please take a look? I've granted access for one week. Thank you!

Organization: Bridging The Gap
Salesforce ID: 00Di0000000en3h
Click & Pledge ID: 33790

[CnP.Support.AM]

Can you please check now and let us know if see the same issue?

[ldbar]

It is working now. Thank you!

[Savannah RK]

I am having the Invalid Date error as described above.

Organization: Savannah Riverkeeper

C&P: 22109

Salesforce.com Organization ID:
00D1a000000YOK6

I have enabled access.

[CnP.Support.AM]

Good day Savannah RK

We have fixed it.

Please check and let us know if you find any issues.

[Savannah RK]

Working now! Thank you.

[ldbar]

Hi, we are once again having this issue with not being able to create an event - it's giving the same error message stated above. Can you please take a look? Thank you!

Organization: Bridging The Gap
Salesforce ID: 00Di0000000en3h
Click & Pledge ID: 33790

I've granted access for one week.

[CnP.Support.AM]

Good day @ldbar

We fixed it. It is due to the critical update you have activated.

You had activated a critical update that we are not yet compatible with, It is not expected to be enforced until October 2021.



Once "Activated", there was an option here to deactivate. Naturally, we will be compatible before this update is enforced, but at the moment, we are not.

[briegull]

Well, for once it's not me just being dumb!! Hooray! I can create Levels!!

[Carl Paulsen]

Thank you. This solved my question, which I submitted as a Case before I checked the forum. Sorry about that!