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  • Not receiving registration emails on test mode

    Hi Team
    Org ID: 00D3i000000uwOh (Login access granted)
    Account # 60416

    There's only one event in there.

    I'm running test registrations and the active registration email (to be sent immediately) is not being queued or sent. Could you please look into it and determine what's wrong?

  • #2
    Good day @dhruv

    Would you please do one more test transaction and let us know if that doesn't fire the registration email?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      I did another test registration and still no email. Also, tried using the "Send Email" button with no luck.

      Comment


      • #4
        We have fixed it. The issue is with the site URL. Please check now and let us know if you find any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Thanks for the fix... Could you clarify what was the incorrect site URL you're referring to so we know what we did wrong?

          Comment


          • #6
            Please see:

            Click image for larger version

Name:	Site tours.jpg
Views:	12
Size:	105.7 KB
ID:	49658

            While doing the post-installation we do usually set it up with /default and it looks like you changed it to /tours after creating the event which was causing an issue. However, we have updated your Events site and now it is working fine.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              Hmm, ok... We installed the packages, and I'm fairly sure I set the C&P site with /tours to begin with, but I'll be mindful to keep an eye out for that... Thanks!

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