Announcement

Collapse

Information Needed

See more
See less

Bitly Inactive

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Bitly Inactive

    Hi, my org is: 00D6A000002FhPm and you've been granted access. I got a message of a Salesforce Update Failure related to Third Party integrations. Our Bitly is inactive. I've regenerated the secret and when I verify I get: REDIRECT_URI_DOES_NOT_MATCH_APPLICATION. Please take a look. Thanks!

  • #2
    Good day @[email protected]

    Would you please share the complete message you received regarding update failure?

    We just reviewed your instance and found that the Bitly integration shows as Authorized. Please see:

    Click image for larger version

Name:	Bitly.jpg
Views:	19
Size:	21.4 KB
ID:	49478
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Subject: Salesforce Update Failure

      Salesforce Update Failure
      Sorry but we are having problem with your Salesforce account.
      Account Information:
      • Click & Pledge account name: Jewish Federation of Greater Buffalo
      • Click & Pledge account #: 50661
      • Salesforce Organization ID: 00D6A000002FhPm
      Please follow the steps below to verify the connection & update the information:
      http://cnp.ooo/SFConnection
      If you have any questions please give us a call at 866.999.2542 or email us at
      [email protected].

      Comment


      • #4
        The above message is not related to Bitly, it is about your C&P Account and Salesforce connection message. Please re-establish the connection by following this link: https://cnp.mn/Salesforce-Connection

        May I know in which case you see the Bitly error i.e. REDIRECT_URI_DOES_NOT_MATCH_APPLICATION

        However, we reviewed your C&P Events and Bitly links work without any issues.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I think I've connected Salesforce correctly. Please check.

          The Bitly error occurs in C&P Connect, Third Party Integrations, edit on Bitly.
          Bitly Activation

          Enable Bitly:
          [Click to apply for Bitly Account] Login Information

          Client ID: *


          Client Secret: *


          Not Connected


          REDIRECT_URI_DOES_NOT_MATCH_APPLICATION

          Comment


          • #6
            Ah, you are referring to the C&P Connect Bitly integration. Please note that Salesforce Bitly integration won't work for Connect. You need to create separate application in your Bitly account for C&P Connect. Please refer to the following KB article for Connect Bitly integration.

            http://help.clickandpledge.com/custo.../2589026#Bitly

            If you have already created separate application in your Bitly account for C&P Connect then please check the "Redirect URL" and "Application URL" which should be same i.e. https://login.connect.clickandpledge.com/Bitly/

            Please follow the steps specified in the KB article and let us know if you find any issues.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              Bitly was working fine before. I don;t need a C&P Connect version.

              Is Salesforce properly connected to C&P? If so, I think we're done.

              Thanks!

              Comment


              • #8
                Yes, we checked and the Bitly is working fine for your C&P Events in Salesforce.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

                Working...
                X