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Coupon Code Field has disappeared from the Registration form

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  • CnP.Support.AM
    replied
    Good day @[email protected]

    We reviewed and found that you have created the TWO Levels with the same name i.e. "Registration". One is Active and the other one is inActive. We found that you have assigned all coupon codes to inActive level which is the reason it is not showing on the form.

    Regarding the error, you don't have permission over the Event app which is resulting in the above error. If you like to get access over Events, please add the following permission sets to the user:

    PS-CnP-Event-All-Permissions
    PS-CnP-PaaS-Event-SetUp

    Leave a comment:


  • sterling@thecnm.org
    replied
    I have now granted access.

    Leave a comment:


  • CnP.Support.AM
    replied
    You will find the instructions on how to grant access on top of this page. However, here is the help article:

    Grant "Click & Pledge Support" 1-Week access to your account.

    Leave a comment:


  • sterling@thecnm.org
    replied
    how do i grant access?

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Without having accessing to your instance we unable to review and fix the issue. Please grant us login access so that we can review what's going on and fix the issue.

    Leave a comment:


  • sterling@thecnm.org
    replied
    Hi Team C&P,

    We urgently need assistance to fix an error with our discount code not showing on our form. The event name is What’s Next: Reorienting Expectations and Finding Solid Ground

    I've checked that the discount dates haven't expired and I definitely cannot see the code showing on the form.

    We also have another error showing up in the actual event bookings (attached).

    Thank you in advance.
    Patricia
    Attached Files

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @nn4youth

    We just reviewed the Event in the question and found NO issues with the discounts. Please see:

    Click image for larger version

Name:	Level Discount.jpg
Views:	43
Size:	116.7 KB
ID:	49607
    Last edited by CnP.Support.AM; 10-29-2019, 04:55 AM.

    Leave a comment:


  • nn4youth
    replied
    We are having the same issue on our registration form. Event name is 2020 Summit. Our discount plans are active (not-expired) and the Active Discount Type is set to the correct option for the existing discount plans (Level).

    We need this fixed ASAP as our registration form is currently live.

    Access should be granted for a week and our organization ID is 00DU0000000MCVQ.

    Thanks.
    Last edited by nn4youth; 10-27-2019, 12:43 AM.

    Leave a comment:


  • CnP.Support.AM
    replied
    Also, we noticed that you have selected the Event discount instead of the Level discount. Please see:

    Click image for larger version

Name:	Dicounst plan.jpg
Views:	49
Size:	70.4 KB
ID:	49357

    Please change that to Level so that it appears on the registration form.

    Leave a comment:


  • tdoherty@campketcha.org
    replied
    Great catch, so if the coupon codes expire then the code field is not shown? I will update immediately.
    Tom

    Leave a comment:


  • CnP.Support.AM
    replied
    We just reviewed and noticed that all of your discount plans have expired. Please see:

    Click image for larger version

Name:	expired coupons.jpg
Views:	43
Size:	117.8 KB
ID:	49354

    Leave a comment:


  • tdoherty@campketcha.org
    replied
    The event is KAD 2019.
    Thanks for your help on this.
    Tom

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Would you please share the Event name so that we can review it?

    Looking forward to hearing back from you.

    Leave a comment:


  • Coupon Code Field has disappeared from the Registration form

    Hello,
    The coupon code field has disappeared from the registration forms. We are in the process of sending our quite a few emails using those discount codes. Can you send directions as to how to reinstate the code field or you can login and repair it. I have granted 7days of access to Clik and PLdge and organization ID is 00D80000000cmCN
    Thanks in advance for your help.
    Tom
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