Coupon Code Field has disappeared from the Registration form

[[email protected]]

Hello,
The coupon code field has disappeared from the registration forms. We are in the process of sending our quite a few emails using those discount codes. Can you send directions as to how to reinstate the code field or you can login and repair it. I have granted 7days of access to Clik and PLdge and organization ID is 00D80000000cmCN
Thanks in advance for your help.
Tom

[CnP.Support.AM]

Good day @[email protected]

Would you please share the Event name so that we can review it?

Looking forward to hearing back from you.

[[email protected]]

The event is KAD 2019.
Thanks for your help on this.
Tom

[CnP.Support.AM]

We just reviewed and noticed that all of your discount plans have expired. Please see:

[[email protected]]

Great catch, so if the coupon codes expire then the code field is not shown? I will update immediately.
Tom

[CnP.Support.AM]

Also, we noticed that you have selected the Event discount instead of the Level discount. Please see:



Please change that to Level so that it appears on the registration form.

[nn4youth]

We are having the same issue on our registration form. Event name is 2020 Summit. Our discount plans are active (not-expired) and the Active Discount Type is set to the correct option for the existing discount plans (Level).

We need this fixed ASAP as our registration form is currently live.

Access should be granted for a week and our organization ID is 00DU0000000MCVQ.

Thanks.

[CnP.Support.AM]

Good day @nn4youth

We just reviewed the Event in the question and found NO issues with the discounts. Please see:

[[email protected]]

Hi Team C&P,

We urgently need assistance to fix an error with our discount code not showing on our form. The event name is What’s Next: Reorienting Expectations and Finding Solid Ground

I've checked that the discount dates haven't expired and I definitely cannot see the code showing on the form.

We also have another error showing up in the actual event bookings (attached).

Thank you in advance.
Patricia

[CnP.Support.AM]

Good day @[email protected]

Without having accessing to your instance we unable to review and fix the issue. Please grant us login access so that we can review what's going on and fix the issue.

[[email protected]]

how do i grant access?

[CnP.Support.AM]

You will find the instructions on how to grant access on top of this page. However, here is the help article:

Grant "Click & Pledge Support" 1-Week access to your account.

[[email protected]]

I have now granted access.

[CnP.Support.AM]

Good day @[email protected]

We reviewed and found that you have created the TWO Levels with the same name i.e. "Registration". One is Active and the other one is inActive. We found that you have assigned all coupon codes to inActive level which is the reason it is not showing on the form.

Regarding the error, you don't have permission over the Event app which is resulting in the above error. If you like to get access over Events, please add the following permission sets to the user:

PS-CnP-Event-All-Permissions
PS-CnP-PaaS-Event-SetUp