Announcement

Collapse

Information Needed

See more
See less

Opportunity product quantities

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Opportunity product quantities

    Hi,
    When I set up tickets in C&P Events and purchase more than 1 quantity of anything, it creates that many opportunity products with a Qty of 1, instead of incrementing the quantity.
    Is there a way to get the former behavior rather than the latter? If this is already documented somewhere, a link to the documentation would be appreciated.
    Thanks!
    D

  • #2
    Good Day @dhruv

    Can you please grant access to us so that we can review and let you know what's going on. Also, please provide the event name as well as the order number.

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Granted login access. Org ID 00D3i000000uwOh
      There's only one event in there, and I just submitted another test registration "Test Name - Donation - $14 - 10/01/2019".
      There's 2 products on it with a quantity of 1 each, instead of 1 product with a quantity of 2, even though it's the same ticket type.

      Comment


      • #4
        That is expected behavior. We reviewed and noticed that you have enabled the opportunity products. In the case of opportunity products, all items in the basket will become products under ONE opportunity and the number of quantity will be products.

        Please note that basically our Event Registration system design to register multiple Attendees in a Single Transaction. Since the quantity is nothing but the Attendees, we send each quantity as line-item, hence, the two attendees cannot be as a single product with quantity of two.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Ok, thanks

          Comment

          Working...
          X