Hey there,
We use C&P Box Office for our annual gala. One of the ticket options is to buy a pair of tickets, for a reduced price (compared to buying two single tickets) of $250. So obviously, this purchase has two attendee items associated with it, when purchased. However when the transaction processes, it splits into two Salesforce opportunities of $125 each (both rolling up to the registrant, as they should). Two two opportunities are identical, same C&P order number etc. Subsequently, I have to go through and delete the second opportunity for each transaction and update the first opportunity back to a price of $250 again, so the donor doesn't get two acknowledgements.
Can you tell me why this happens, and if there's any way to prevent it from happening? It would save me a significant amount of time and energy in resulting data clean-up after every transaction!
Thanks,
Jack
Ord ID: 00Dd0000000i8lD
Access granted
We use C&P Box Office for our annual gala. One of the ticket options is to buy a pair of tickets, for a reduced price (compared to buying two single tickets) of $250. So obviously, this purchase has two attendee items associated with it, when purchased. However when the transaction processes, it splits into two Salesforce opportunities of $125 each (both rolling up to the registrant, as they should). Two two opportunities are identical, same C&P order number etc. Subsequently, I have to go through and delete the second opportunity for each transaction and update the first opportunity back to a price of $250 again, so the donor doesn't get two acknowledgements.
Can you tell me why this happens, and if there's any way to prevent it from happening? It would save me a significant amount of time and energy in resulting data clean-up after every transaction!
Thanks,
Jack
Ord ID: 00Dd0000000i8lD
Access granted
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