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double charge

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  • double charge

    We are starting a new semester next week and checking that all is well. Got a call over the weekend that someone had been double charged. Usually I can trace down how it happened - there's a record in C&P data for two charges even if only one shows up in an event (campaign). This one I can't. Can you figure out what is going on? In Connect there are two charges; Permission granted SF act#00D36000000Hnko I can't upload attachment because my data limit would be exceeded.. The two transactions in Connect are:34570-1907290918593458646 and 34570-1907290907378888646. The latter one is the one recorded in Salesforce.

  • #2
    Please see this:


    The order number includes valuable information:
    34570= Account Number
    190729 = 2019 - 07 - 29 (July 29, 2019)
    090737888: Hour = 09, Minute = 07, Seconds = 37, Thousands of second - 888
    8646= Last 4 digits of the card

    By reviewing the above numbers it is very clear that it is a user error. They have submitted the transactions twice and the time difference is 11 minutes.

    Click image for larger version

Name:	Submitted Twice.jpg
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ID:	48837

    However, both of the transactions are posted to your instance but it looks like someone in your organization has deleted the record:

    In Connect, Posted Date and Time with Salesforce Record ID:
    Click image for larger version

Name:	SF Record.jpg
Views:	14
Size:	128.5 KB
ID:	48838

    In Salesforce:

    Click image for larger version

Name:	SF record deleted.jpg
Views:	13
Size:	77.9 KB
ID:	48839
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    • #3
      Aha!! I did delete the record. Knew that name sounded familiar! It was the first day of registration and I thought, erroneously apparently, that the data would be posted overnight, and that it would not be posted if I deleted it before midnight. I think this has worked in the past but - am I right that you are no longer using TransUnion? Maybe rules have changed. Ok. We are sending her a check (the accountant prefers that to our sending a refund on her credit card) Thanks for your prompt reply.