I have been gathering information on the registration transaction on 7/26 @ 5:44 pm EDT (2:44pm PDT) . I show all emails (6, including the customer) for that transaction were delivered. Unfortunately, while the email may have been delivered to your provider, it may not have been sent to your mailbox.
I am emailing you a detailed log file that can be used to track down the disposition of the emails with your provider. The key fields for each email are the time of delivery, the "From", the "To" and the "Message-ID"
Your latest message leads me to believe that the issue is that, because you have an internal email address as the "FROM", that your service provider is rejecting the emails as "spoofs". This means the mail server is seeing emails saying they are from your domain but sent by someone else. The best thing you can do to deal with that is one (or more) of the following:
A- change the "From" and "Receipt reply-to" addresses to [email protected]
B- whitelist the IPs that we use when sending receipt emails: 184.173.105.205 ; 208.117.50.171 ; 74.63.247.110 ; 50.31.44.75 ; 192.254.123.144 ; 192.254.126.246
...for your customers you should also add the following string in the SPF text record for your domain to reduce receipts being rejected as spam.
include:_custspf.clickandpledge.cc
Please test again once changes have been made and let us know if you have any further issues.
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