Strange Event Transactions in C&P Transactions

[[email protected]]

Hi, my org is 00D6A000002FhPm and I gave you access.

There are 4 C&P Transactions that have appeared out of nowhere. They have trans dates back in September of last year and create dates of this morning at 7:04. They all failed due to CampaignId problems. Also, over the weekend our server changed from NA50 to NA124. Please let me know why these transactions have appeared. No one at our org has had anything to do with this issue. Thanks, Dan

[CnP.Support.AM]

Good day @[email protected]

Would you please share the order numbers so that we can review it?

[[email protected]]

I thought you would just go into C&P Transactions and sort descending by created date. The 4 transactions had created dates of 7/22/2019 at 7:04 am. Today I see that the created dates have changed to 7/23/2019 at 1:04 am. Why would created dates change? Very spooky. Here are the order numbers.

Select item 1	Julie Kweller	Julie and Rion Kweller Household	$80.00		CHECK	Salesforce:CnP_PaaS_VT_Single			7/23/2019 1:04 AM	Show More
	Select item 2	Jonathan Epstein	Jonathan and Judith Epstein Household	$80.00		BILL ME	Salesforce:CnP_PaaS_Evt:BoxOffice			7/23/2019 1:04 AM	Show More
	Select item 3	Rion Kweller	Julie and Rion Kweller Household	$80.00		CHECK	Salesforce:CnP_PaaS_VT_Single			7/23/2019 1:04 AM	Show More
	Select item 4	Nancy Fernandez	Nancy and Alex Fernandez Household	$80.00	MasterCard	Credit Card	Salesforce:CnP_PaaS_VT_Single	Authorized		7/23/2019 1:04 AM

[[email protected]]

Here are the order numbers:

50661-180928131817003

50661-181003102744658

50661-180928131605229

50661-1809281302478733086

[[email protected]]

Now I check and see that the time of the created dates have changed from 7/23/2019 at 1:04 am to 7/23/2019 at 4:05 am.

Select item 1	Nancy Fernandez	Nancy and Alex Fernandez Household	$80.00	MasterCard	Credit Card	Salesforce:CnP_PaaS_VT_Single	Authorized		7/23/2019 4:05 AM	Show More
	Select item 2	Rion Kweller	Julie and Rion Kweller Household	$80.00		CHECK	Salesforce:CnP_PaaS_VT_Single			7/23/2019 4:05 AM	Show More
	Select item 3	Jonathan Epstein	Jonathan and Judith Epstein Household	$80.00		BILL ME	Salesforce:CnP_PaaS_Evt:BoxOffice			7/23/2019 4:05 AM	Show More
	Select item 4	Julie Kweller	Julie and Rion Kweller Household	$80.00		CHECK	Salesforce:CnP_PaaS_VT_Single			7/23/2019 4:05 AM	Show More

[CnP.Support.AM]

Please review this: http://help.clickandpledge.com/custo...ticles/2084057

It looks like you have enabled the Selfhealing option under C&P Settings >> Maintenance. Selfhealing will be scheduled to run the job to rectify the errors (if any) and process the data into your instance and that is the reason you see the date and time difference.

We reviewed and found that due to the validation rule you have on Campaign object you are getting that error:

[[email protected]]

So if I uncheck the Self-healing this will stop? I'm asking to see who changed it. These are transaction from last September for a long-expired event. Thanks goodness they failed.

[CnP.Support.AM]

Yes, it will stop.

[[email protected]]

Thanks, so much.

[[email protected]]

Is there any way to determine who turned on the Self-healing feature?

[CnP.Support.AM]

As of now, we don't have an option to see that.