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Can't Edit Registration Emails

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  • Can't Edit Registration Emails

    Recently I've found that when I go into an event and create registration emails, the section to draft the email is unavailable. There's just an empty box with no text and no way to add anything. When I click on the merge fields to the left of where the email was previously available to edit, I get an error that says I must be in WYSIWYG Mode. I've never had this issue before or changed any settings related to WYSIWYG (i've actually never even seen that setting anywhere). Click image for larger version

Name:	Screen Shot 2019-06-24 at 1.17.16 PM.png
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  • #2
    Good day @[email protected]

    We reviewed your instance and a couple of events found NO issues with the editor. It is loading just fine. It looks like the page not loaded completely. However, if you please share the Event and Level name so that we can review it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      It's all of the Events and all of the Registration Email Templates. I just edited a few event registration emails about 2 weeks ago and didn't have any problems then. Now, when I go into any of the Registration Email Templates in Edit Mode, the email template field is blank (or locked) - It seems like I have no edit access to that specific field (but I am able to edit all of the other fields). And, when I click on a merge field I receive a notification about needing to be in WYSIWYG mode.



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      • #4
        We have access through the user: [email protected] and we don't see any issues with this user. If you are using some different user then please grant us login access with that user share the user name so that we review it.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          That's the correct user.

          Comment


          • #6
            Please see:

            Click image for larger version

Name:	Event view.jpg
Views:	85
Size:	124.1 KB
ID:	47250

            As you can see we found no issues. It looks like something blocking the editor in your browser. Please try to use some different browser and let us know what you see.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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