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  • No Event Emails Being Sent

    Hello!

    On the same event, Deeply Loved, no event emails are going out to registrants or attendees, both those paid and unpaid. I just had to hit the "Send Email" button to get emails out to recent registrations.

    Emails are active, set to email immediately, and are set to email for Credit Card and Free registrations.

    Access has already been granted for other topic.

    Thank you!
    Attached Files

  • #2
    Good day @kbrien@childbridgemontana.org

    We see NO issues with the Registration emails. We did one test transaction with the name "Account Verification" in your event with $0 and received the registration email immediately without any issues.

    Click image for larger version

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    Regards,
    Click & Pledge Support Department

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    • #3
      The email logs unfortunately show otherwise. I pulled up the registration list and the last person to receive an email was Jacqueline; everyone that has registered since does not have a registrant or attendee email in the log.

      Please see attached pictures for documentation. I checked each name on the registration list; yes I do see the one test you ran shows emails, but no other person is showing in the email log since yesterday when I manually hit "send email."

      Thank you.

      Attached Files

      Comment


      • #4
        Hello!

        I wanted to check and see if there were any updates? I do not see any emails in the email log since the test and have had people registering for the event we need to send their emails to (I held off manually hitting "send email" so someone could see the last email log entry).

        Any updates are appreciated.

        Thank you!

        Comment


        • #5
          Hi kbrien@childbridgemontana.org ,

          I was asked to review your case. The good news is that I was able to run a test that did reproduce the problem, the difference being that Box Office registrations are receiving emails, whereas Public Site Registrations are not. This leads me to suspect there may be something wrong with the permissions for the Site's visitors, although I have not found anything yet. Hopefully now that we have been able to reproduce the issue, the Developers may have further clues as to what might be happening. I will give you another update in the morning.

          ~ Amanda

          C&P Live Support
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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          • #6
            Thank you! I see CnP Test 11 emails are sitting in the email logs...is that a Box Office Registration?

            Thank you for your help.

            Comment


            • #7
              Good day @kbrien@childbridgemontana.org

              Our developers reviewed and fixed it. The issue was with the object permissions. However, we have cleared all the test transactions we made in your event.

              Sorry for the inconvenience.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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              Comment


              • #8
                Thank you for the update. So I can understand this for the future, did this happen because of something that was set in our system at the profile level for said object(s) or something that did not connect during an update?

                Comment


                • #9
                  The permissions for that objects are required in order to fire the emails which were not set for the site guest user profile. We simply gave the permissions and it works.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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