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tickets not showing in email

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  • tickets not showing in email

    using the default template, the field {@eTicketMobile-Link} and {@eTicketPDF-Link} is showing in designer, but is empty on the emails. I do have tickets for the event, they look fine. Interestingly the name badge link does show and works as expected, just not the two ticket fields.
    Org 00Do0000000awV7 in case you need to log in to check things. Step by step learning this system.
    Thanks

  • #2
    Good day @Jack@BikeWalkWichita.org

    Would you please remove and re-add the ticket merge field and let us know if that works?

    Regards,
    Click & Pledge Support Department

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    • #3
      Thanks for the response. Removing and re-adding the fields to the email did not make a difference. Still has name badge but not the others

      Comment


      • #4
        We just reviewed and found that you have NOT assigned the tickets to any of the Levels. Please see:

        Click image for larger version

Name:	Tickets.jpg
Views:	14
Size:	72.9 KB
ID:	44688
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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