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Registrants still showing up in event mgmt as not processed after being processed

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  • Registrants still showing up in event mgmt as not processed after being processed

    Org Id is - 00D0b000000uTCM - and access has been granted.

    There are event registrants who's name still show in red after managing the temp contact process. Image attached.

    name of event is 20190208 Office Hours / By Phone

    I just want to understand why these aren't being processed correctly. Does it have to do with how they're being processed? Or, are my client's staff processing in the wrong order?

    Chris
    Attached Files

  • #2
    Good day @ctugwell

    We reviewed and fixed the above order numbers.

    Please check and let us know if you find any issues.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      Thanks. I guess my real question is why does this happen? How can my client prevent this from happening?

      Comment


      • #4
        Good day @ctugwell

        We simply re-posted that order number and it fixed. To answer your question we need to know how your client has processed that temp contact.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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