C&P Temporary Contacts UNKNOWN_EXCEPTION error

[jcastillo]

One of our salesforce user is having several errors processing temporary contacts:
Insert failed. First exception on row 0; first error: UNKNOWN_EXCEPTION, Requires Extra Verification: []
Error is in expression '{!SaveItem}' in component <apex:commandButton> in page cnp_paas_evt:eventtemporarycontact: (CnP_PaaS_EVT)

I've already granted you account login and 0051a000002vmuy is the user ID of the user having the issue.
00D1a000000HQnx is our org ID.

Help is appreciated!
Thanks!

[CnP.Support.AM]

Good day @jcastillo

Would you please grant us login access from the user who is having an issue with processing temp contact i.e: 0051a000002vmuy and share the order number so that we can review it? Also, please share the ContactID you would like to merge the temp contact with.

Looking forward to hearing back from you.

[jcastillo]

Done granting you account login.
The user reported that sometimes the error occurs and sometimes it doesn't on the same order number so please feel free to run any order number you see on our temporary contacts at https://sforce.co/2FP34f5. You can choose to make them new contacts since most of them are new and we can then run a contact merge if necessary.

Thank you!

[CnP.Support.AM]

Good day @jcastillo

We reviewed and noticed that you have NOT granted access through the user mentioned above: 0051a000002vmuy

Please grant us access so that we can review it.

[jcastillo]

Apparently, the user had this screen (attached) and not able to Grant Account Login Access. The user is using a customized Profile and not an Admin user. Please advise.

Thanks and apologies for the confusions!

[CnP.Support.AM]

Good day @jcastillo

In reviewing your instance we noticed that your user have a restriction to access the profile and prompting for mobile authentication. Would you please remove the authentication and let us know so that our developers can review and find out what's going on?

[jcastillo]

Hi,

If you are logging in using my account, I can't do that for now but what I can do is to watch out for an authentication message and approve it.
My apologies I didn't catch your recent login request.

I've extended the login access to 1 week.
Thanks, appreciate your patience with me!

[jcastillo]

For this user login request, I generated a temporary code but it will expire in 24 hours.
Use this: 75PN1MFZC0

Here are the order numbers the user 0051a000002vmuy is having problems processing:

32291-190205141446187 32291-190205141446187 32291-190205141446187 32291-190205141446187 32291-190205141446187 32291-1902051257512174186 32291-1902051235213441007 32291-1902051047566391510 32291-190204155048332 32291-190204154348212 32291-190204154348212 32291-190204154348212 32291-1902031304098435860 32291-1902011918379762592 32291-1902011653104230312 32291-1902011121078466790 32291-190131085043577 32291-190131085043577 32291-190131085043577 32291-190131085043577 32291-1901310725224319550 32291-190130100743568 32291-190130100743568 32291-190130100743568 32291-190130100743568 32291-190130100743568 32291-1901291746443206023 32291-1901281301009463090 32291-1901280936266014528

Thanks!

[CnP.Support.AM]

Good day @jcastillo

Please ask the user to process the temp contact and let us know what they see.

[jcastillo]

Unfortunately, the user still encounters the same error (http://bit.ly/2MSmVLG).
I've regenerated a Temporary Code for you to use Grant Account Login Access again: ZHMYV713X1

Thanks!

[CnP.Support.AM]

Would you please create a user for us and assign the respective profile so that we can login and review the issue?

Please create a user and set the email to: [email protected]

Looking forward to hearing back from you.

[jcastillo]

Done! Please check and let me know when I can reclaim the user license from you.

Thanks!

[CnP.Support.AM]

when we try to reset the password, it is asking for verification:



would you please remove that mobile verification so that we can proceed further?

[jcastillo]

I removed it but if you will be asked for verification, please use this: FM0KOOU7NU
Sorry for the inconvenience!

[CnP.Support.AM]

Good day @jcastillo

We reviewed and found there is NO temp contact exist in your instance. All seems to be processed. However, moving forward if you see that issue, please create user as stated above and grant access from System Administrator profile.