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Auctions for Salesforce and Click and Pledge

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  • Auctions for Salesforce and Click and Pledge

    We are using Salesforce for Auctions and Click & Pledge for our CC processor.
    This tickets that were purchased on line through Click & Pledge worked, but any tickets and purchases at the event did not go through. I have receipts - but they don't say how they were paid for (cash, credit card or check). I also don't see any of the money in Click & Pledge.

  • #2
    Good day @patrickdixon

    Would you please grant us login access to your Salesforce instance and share the order numbers as well as Event name so that we can review what's going on?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      The Event name is 2018 Freedom Cup
      The account name and number is Freedom Hills (51232)
      All the tickets that were purchase on line before the event worked.
      Salesforce.com Organization ID 00Df4000004IiYq
      The problem was using Auctions for Salesforce and processing tickets sales and purchase the day of the event did not, When they checked out the processor would load and we would fill in their CC information and then process and print out an invoice - that said paid. But is does not look like that information ever made it to C&P.

      OK I have you set up for one week access in Salesforce

      Comment


      • #4
        Patrick,

        Did your users print receipts using this screen?

        Click image for larger version

Name:	2018-11-15_51232 Freedom Hills ASF Receipt 01.png
Views:	15
Size:	32.5 KB
ID:	43358

        and did they look like this?

        Click image for larger version  Name:	2018-11-15_51232 Freedom Hills ASF Receipt 02.png Views:	1 Size:	33.7 KB ID:	43357
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Response provided on duplicate entry.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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