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Free ticket with option to donate and "additional information"

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  • Free ticket with option to donate and "additional information"

    First question
    We have an event where there is no ticket price but want to encourage people to make a donation along with their registration (rather than suggesting specific ticket amounts). Is this possible? I was not able to determine on my own after a lot of looking around.

    Second question
    After I do a "new attendee" registration and select "continue" it asks me for "Additional Information" and gives me the option to copy from .... or "others". What is this for and can it be disabled? It seems redundant. If it can't be removed can I customize the language to make it more clear? Even when I do select the radio button to "copy from..." it doesn't auto populate and I get an error message that fields are required.

    Thanks!

  • #2
    Good day @EPIKproject

    For your first question, please read the "Additional Payment Details:" section in the following KB article and I hope that is what you are looking for: http://help.clickandpledge.com/custo...ticles/1485348

    Regarding your second question, the copy from option has been included because if the attendee & registrant are the same, a single checkbox at the top copies all the attendee information to the registrant so there will be no need for the person to enter the info twice. That option cannot be disabled. You may only customize the "Addition Information" text under Additional information page:

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    Hope that answers your question. Please check and let us know if we can be of any further assistance.

    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Thank you.

      Wouldn't it be quite rare for the attendee to be different from the registrant? I can't think of a scenario where that would matter. Either way, when I select the "copy from" radio button nothing happens. It remains blank. If I click the Process button it advances but that is very unintuitive. Is it possible to have the additional information auto populated when we select the radio button?

      Thanks.

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      • #4
        Good day @EPIKproject

        Are you saying it is not copying from Attendee information though you select the radio button? Would you please grant us access to your Salesforce instance and share the Event name so that we can review it?

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I have decided to not use C&P events until it has responsive design for mobile. Thank you for offering to look into it though.

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