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Issues after error message received!

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  • Northern Plains
    replied
    I ended up fixing the records myself. During a brief time during Friday, Click and Pledge was not appropriately linking Salesforce contacts to the Click and Pledge Event records, I added the contacts manually and things seem to be behaving normally.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Northern Plains

    One of our developers reviewed the above order number and found NO issues. Would you please share the order number that is displaying the odd behavior?

    Leave a comment:


  • Northern Plains
    replied
    No, those records are from two weeks ago, this change in behavior began the morning of October 26.

    Here is an order number that is displaying the odd behavior. We created the transaction in the box office and pushed through the temporary contact that was created. It appears that the linkages between Click and Pledge and Salesforce are not working properly. Contacts are not being correctly added to the registered attendees and event registrants, etc. There are several more behaving similarly.

    38628-1810261325065372849

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Northern Plains

    We reviewed and found some of the Attendees are in Recycle Bin of your Salesforce instance. Have you deleted them?

    Click image for larger version

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ID:	43042

    However, please share the order numbers so that we can review it.

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  • Northern Plains
    replied
    Event name is 2018 Annual Meeting

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  • Northern Plains
    replied
    Link to the event registration page:

    https://northernplains.secure.force....0000000MqONEA0

    Link to the event itself:

    https://cnp-paas-evt.na89.visual.for...r50000000WaON#

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    May I ask what the event link is?

    Leave a comment:


  • Northern Plains
    started a topic Issues after error message received!

    Issues after error message received!

    We received similar error messages to those described by the other user today. After the issues were resolved, we have been having issues with event registrations. The system seems to have gone haywire, which is creating a bit of an emergency issue for us. Most notably, event attendees are not being properly created in C&P events, and transactions are not properly going into Salesforce. Please Help!

    Org ID
    00D500000006thV
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