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Issues after error message received!

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  • Issues after error message received!

    We received similar error messages to those described by the other user today. After the issues were resolved, we have been having issues with event registrations. The system seems to have gone haywire, which is creating a bit of an emergency issue for us. Most notably, event attendees are not being properly created in C&P events, and transactions are not properly going into Salesforce. Please Help!

    Org ID
    00D500000006thV

  • #2
    Good day!

    May I ask what the event link is?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Link to the event registration page:

      https://northernplains.secure.force....0000000MqONEA0

      Link to the event itself:

      https://cnp-paas-evt.na89.visual.for...r50000000WaON#

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      • #4
        Event name is 2018 Annual Meeting

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        • #5
          Good day @Northern Plains

          We reviewed and found some of the Attendees are in Recycle Bin of your Salesforce instance. Have you deleted them?

          Click image for larger version

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          However, please share the order numbers so that we can review it.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            No, those records are from two weeks ago, this change in behavior began the morning of October 26.

            Here is an order number that is displaying the odd behavior. We created the transaction in the box office and pushed through the temporary contact that was created. It appears that the linkages between Click and Pledge and Salesforce are not working properly. Contacts are not being correctly added to the registered attendees and event registrants, etc. There are several more behaving similarly.

            38628-1810261325065372849

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            • #7
              Good day @Northern Plains

              One of our developers reviewed the above order number and found NO issues. Would you please share the order number that is displaying the odd behavior?
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                I ended up fixing the records myself. During a brief time during Friday, Click and Pledge was not appropriately linking Salesforce contacts to the Click and Pledge Event records, I added the contacts manually and things seem to be behaving normally.

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