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Box Office not appearing

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  • Box Office not appearing

    I have worked with Amanda on this issue, but my Box Office is not showing up for any events. We walked through all the permission settings and updated them, all my event default settings are correct, but nothing is loading when I click on Box Office.

  • #2
    Good day @eleanort

    We reviewed and found NO issues with Box Office.

    Please see:
    Click image for larger version

Name:	Event1.jpg
Views:	1
Size:	121.2 KB
ID:	42629
    Click image for larger version

Name:	Event2.jpg
Views:	1
Size:	128.3 KB
ID:	42630 ​​​​​​​

    Please check now and let us know if you find any issues.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Hmmm when I click on it I get a blank page:

      Comment


      • #4
        Hi - the same thing sometimes happens to me. It seems to only happen in Lightning Interface. I find if I switch to Classic I can see the Box office without a problem. I think sometimes clearing my browser cache has also helped (again - only in Lightning, no problems in Classic). I hope this helps!

        Comment


        • #5
          Thanks, Louise! That fixed it.

          Comment


          • #6
            Eleanor,

            I know you have an adequate workaround for this issue. We are not marketing our apps as Lightning compatible yet, but are reviewing issues as they arise. Could you grant us login access so that we can review the behavior in your instance?

            ~ Amanda, Live Support
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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