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  • Error report notification

    An e-mail regarding an error in posting an event transaction was sent to my boss with the salutation Dear Site Guest User. I'm curious as to why it is addressed to guest user instead of his name (as was the last error report I received) and the e-mail should have come to me instead of him. How can I change that as I don't see anything in settings (though I'm likely overlooking it)?

  • #2
    Good day @Jennifer

    Would you please grant us login access to your Salesforce instance and share the complete error email message here so that we can review whats going on?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Apologies for the delayed response. I've attached a snip of the error report and have granted access to our instance for 3-days. Thanks for looking into this for us!
      Attached Files

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      • #4
        Good day Jennifer

        Please copy and paste the error in the post or post the image as a JPG. The forum shows png files as small image files that are not readable, as you see above.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Date: 10/8/2018

          Hi default Site Guest User,
          Sorry, but we have encountered an error while posting the data to your Salesforce account.

          Additional information:
          • Order number: 20940-1810080901489517487
          • Contact name:
          • Transaction Result:
          • C&P Data ID: 3094
          • Organization ID: 00D36000000vZDF
          • Organization Name: Historic Oakland Foundation
          • Applications : Application Name: Salesforce:CnP_PaaS_Evt:Site- Version Number5.1808060003
            Installed Packages: 5.1808030001-9.1808160013-5.1808060003

          System response:

          "Insert failed. First exception on row 0; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: 0033600000bEpQ1AAK: []"

          Please check the following link for details:


          https://historicoaklandfoundation.my...1O36000004GSdI

          If you need further assistance please submit a support ticket athttp://Help.ClickandPledge.com
          Regards,
          Click & Pledge Development Team
          Salesforce Group

          Comment


          • #6
            Good day @Jennifer

            Would you please grant us access to your instance so that we can review what's going on?

            Looking forward to hearing back from you.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              I've extended access for another three days.

              Comment


              • #8
                Good day @Jennifer

                Since the transaction processed by site guest user, the email will be sent to the record owners email address with the respective name.

                Please see:
                Click image for larger version

Name:	Site guest user.jpg
Views:	34
Size:	63.5 KB
ID:	42683


                You may update the above information to get a notification to the desired email address. However, we have fixed the above order number.

                Please check and let us know if we can be of any further assistance.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  I'm sorry but I can't find this page, where do I go to get to this screen?

                  Comment


                  • #10
                    Good day @Jennifer

                    If you go to Settings > Sites >> Site Label >> Public Access Settings >> View Users >> here you will see the option. However, if you grant us access to your instance, I will share you the link to that path.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      I got it updated, thanks!

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