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Error processing temporary contact because of zip code, can't process after repost

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  • Mark Stark
    replied
    I changed the zip code requirement to 10 digits. However, reposting the transaction did not result in any action in Salesforce. I will manually enter the transaction.

    Thank you,

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Mark Stark

    Please see:
    Click image for larger version

Name:	Workflow rule.jpg
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ID:	41919

    You are having a workflow Rule Criteria on Contact Object which is causing issues. We found that you are set to 5 characters for zip code and in the above case, it is larger than 5 characters.

    Please review the above workflow rule and re-post the transaction.

    Leave a comment:


  • Mark Stark
    replied
    Yes, I deleted the post in the Power of Us Hub. Please help with this issue. Thank you

    Leave a comment:


  • CnP.Support
    replied
    Mark Stark

    Is this the same case as: https://powerofus.force.com/_ui/core...Es&fromEmail=1

    Please confirm.

    Leave a comment:


  • Mark Stark
    replied
    The transaction number is: Transaction-0689, the order number is 35566-1809241405357969534. The contact ID to merge is 0030Z00003OnXPaQAN, plus there is one new contact. The transaction shows as posting on the Contact, but they were not added to the campaign, and there is no Donation on the contact.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @Mark Stark

    Would you please share the order numbers as well as the contactID you would like to merge with so that we can review it?

    Leave a comment:


  • Mark Stark
    replied
    Access has been granted, Org ID 00Di0000000eL4T

    Leave a comment:


  • Error processing temporary contact because of zip code, can't process after repost

    I had several temporary contacts fail because the zip code was too long. There were two individuals on the same transaction. I went to the C&P data and edited the transaction. Nothing changed, so I tried to repost. The Temporary contacts disappeared, but they were not added to the campaign. I notice the only difference on the transaction now is the status is set to zero. I can manually add the contacts to SF, but I would like to know if there is a way to process this transaction normally. Thank you
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