Error processing temporary contact because of zip code, can't process after repost

[Mark Stark]

I had several temporary contacts fail because the zip code was too long. There were two individuals on the same transaction. I went to the C&P data and edited the transaction. Nothing changed, so I tried to repost. The Temporary contacts disappeared, but they were not added to the campaign. I notice the only difference on the transaction now is the status is set to zero. I can manually add the contacts to SF, but I would like to know if there is a way to process this transaction normally. Thank you

[Mark Stark]

Access has been granted, Org ID 00Di0000000eL4T

[CnP.Support.AM]

Good day @Mark Stark

Would you please share the order numbers as well as the contactID you would like to merge with so that we can review it?

[Mark Stark]

The transaction number is: Transaction-0689, the order number is 35566-1809241405357969534. The contact ID to merge is 0030Z00003OnXPaQAN, plus there is one new contact. The transaction shows as posting on the Contact, but they were not added to the campaign, and there is no Donation on the contact.

[CnP.Support]

Mark Stark

Is this the same case as: https://powerofus.force.com/_ui/core...Es&fromEmail=1

Please confirm.

[Mark Stark]

Yes, I deleted the post in the Power of Us Hub. Please help with this issue. Thank you

[CnP.Support.AM]

Good day @Mark Stark

Please see:


You are having a workflow Rule Criteria on Contact Object which is causing issues. We found that you are set to 5 characters for zip code and in the above case, it is larger than 5 characters.

Please review the above workflow rule and re-post the transaction.

[Mark Stark]

I changed the zip code requirement to 10 digits. However, reposting the transaction did not result in any action in Salesforce. I will manually enter the transaction.

Thank you,