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Error processing temporary contact because of zip code, can't process after repost

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  • Error processing temporary contact because of zip code, can't process after repost

    I had several temporary contacts fail because the zip code was too long. There were two individuals on the same transaction. I went to the C&P data and edited the transaction. Nothing changed, so I tried to repost. The Temporary contacts disappeared, but they were not added to the campaign. I notice the only difference on the transaction now is the status is set to zero. I can manually add the contacts to SF, but I would like to know if there is a way to process this transaction normally. Thank you

  • #2
    Access has been granted, Org ID 00Di0000000eL4T

    Comment


    • #3
      Good day @Mark Stark

      Would you please share the order numbers as well as the contactID you would like to merge with so that we can review it?
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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      • #4
        The transaction number is: Transaction-0689, the order number is 35566-1809241405357969534. The contact ID to merge is 0030Z00003OnXPaQAN, plus there is one new contact. The transaction shows as posting on the Contact, but they were not added to the campaign, and there is no Donation on the contact.

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        • #5
          Mark Stark

          Is this the same case as: https://powerofus.force.com/_ui/core...Es&fromEmail=1

          Please confirm.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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          • #6
            Yes, I deleted the post in the Power of Us Hub. Please help with this issue. Thank you

            Comment


            • #7
              Good day @Mark Stark

              Please see:
              Click image for larger version

Name:	Workflow rule.jpg
Views:	43
Size:	100.3 KB
ID:	41919

              You are having a workflow Rule Criteria on Contact Object which is causing issues. We found that you are set to 5 characters for zip code and in the above case, it is larger than 5 characters.

              Please review the above workflow rule and re-post the transaction.
              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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              • #8
                I changed the zip code requirement to 10 digits. However, reposting the transaction did not result in any action in Salesforce. I will manually enter the transaction.

                Thank you,

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