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Cannot get campaign name to appear on receipt

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  • Cannot get campaign name to appear on receipt

    I've created an event in SF, Halloween Music Trivia 2018. I've created a campaign by that name in both SF and Connect. I've tied the SF event to the Connect Campaign. I've done three test donations, and the receipt pulls the organization name, but not the campaign name. I really need the receipt to tell both the donor and the organization that this is a Music Trivia Receipt. I'm not using a custom receipt - just the default one. I can create custom receipt if necessary, but would like to have the campaign name tie to the default receipt so I don't have to.
    Org ID 00DG0000000kvMh
    C&P Account 17483
    No luck uploading the image - the Upload from URL says the link isn't valid, but when I paste into my browser, it works just fine. https://drive.google.com/uc?id=16buu...GwB6E5ysADUsfj
    Access Granted (awaiting update support as well - you all are busy!)


  • #2
    Hi Kate,

    Receipts are issued through Connect, so you would need to edit the Receipt Template in Connect > Settings > Receipts > Receipt Builder.

    Click image for larger version

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    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

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    • #3
      I am aware. If you look at my connect, you will see {Campaign Name} in the green header section.

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      • #4
        Kate,

        Could you provide an order number where you expected to see a Campaign and did not? I'll be glad to take a look.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

        Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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        • #5
          I verified your description of the issue with Order Number: 17483-1808281457511071994

          We will review.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

          Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
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          • #6
            Thank you so much.

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            • #7
              Hi Kate,

              We did decide this was a bug, and have updated Connect to resolve.

              Click image for larger version

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              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

              Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
              Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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