Duplicates Error

[Nancy Campbell]

I set up new duplication rules in salesforce and I am having an issue now moving temporary contacts from C&P to Salesforce. I get this error:

Insert failed. First exception on row 0; first error: DUPLICATES_DETECTED, Use one of these records?: []
Error is in expression '{!SaveItem}' in component <apex:commandButton> in page cnp_paas_evt:eventtemporarycontact: (CnP_PaaS_EVT)

How do I get around this?

Account: 30029
Access has been granted.

Thank you

[CnP.Support.AM]

Good day @Nancy Campbell

You will need to deactivate the duplicate rule and try to process the temp contact. Please note that C&P monitors the duplicate contacts based on the match mode and match fields under C&P Settings >> Contacts & Accounts.