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Duplicates Error

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  • Duplicates Error

    I set up new duplication rules in salesforce and I am having an issue now moving temporary contacts from C&P to Salesforce. I get this error:

    Insert failed. First exception on row 0; first error: DUPLICATES_DETECTED, Use one of these records?: []
    Error is in expression '{!SaveItem}' in component <apex:commandButton> in page cnp_paas_evt:eventtemporarycontact: (CnP_PaaS_EVT)

    How do I get around this?

    Account: 30029
    Access has been granted.

    Thank you

  • #2
    Good day @Nancy Campbell

    You will need to deactivate the duplicate rule and try to process the temp contact. Please note that C&P monitors the duplicate contacts based on the match mode and match fields under C&P Settings >> Contacts & Accounts.
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