Number of Tickets Purchased for Auction Missing

[HelpingHands]

Org ID: 00DG0000000jpuZ

When someone purchases a ticket through Click and Pledge Events, their information shows up in the Auction tab in Salesforce. However, the number of tickets purchased is empty. I would like the number of tickets to be automatically filled in for each transaction.

Thank you

[CnP.LiveSupport.AB]

C&P Events is not specifically designed to integrate with Auctions for Salesforce. Our Auctions for Salesforce integration is the C&P payment form embedded in AFS for use at the Event.

However, because Auctions for Salesforce uses Campaigns to organize Tickets, Attendees, Donated Items, and Sponsors, you can use C&P Events to put ticket sales into the right Campaign.

In your situation, you are asking that the Auction Tickets Campaign reflect the number of tickets.
To clarify, are the Opportunities being created getting assigned to the Tickets Campaign? (they would be if you have the Campaign assigned in Event Management > Additional Information > Levels)

[HelpingHands]

Yes, when someone purchases a ticket an opportunity is created and assigned to the Tickets Campaign. However, I assigned the campaign under Event Management > Additional Information > Levels to be the Attendees Campaign. Should I change the campaign under Levels to be the Tickets Campaign?

[CnP.LiveSupport.AB]

Yes. The campaign for the level corresponds to the campaign for the Opportunity.