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Connect Receipts sent to paid event registrations

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  • Connect Receipts sent to paid event registrations

    Almost all the events we hold are free, but we have one event a year that is paid. We use the confirmation email functionality within the Event Management platform, but we have noticed that we also receive an internal "receipt" notification - sent through the Connect platform - for the registrations for our paid event (since it also involves a transaction) I am still uncertain if the donor/registrant also is receiving a Connect Receipt. I am certain that the registrant receives the Events platform immediate confirmation.

    How can I update the receipt template for this automatic internal receipt notification that we are receiving for these registrations. I can build a receipt in the Connect platform, but I don't have a way of designating the campaign that it should be used for, because the C&P Event Campaign does not have a Connect Campaign.

  • #2
    Good day @Ansley.Orona

    There is an option in C&P Events under Basic Information where you may assign the Connect Campaign and based the Receipt assigned to that Campaign will be sent:

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    However, if you would like to stop sending the Connect receipt for that Event then you may uncheck the Send Receipt box in the respective Event under Messages:

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    Hope this helps. Please check and let us know if we can be of any further assistance.

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    • #3
      Thank you so much! Very helpful! I will reply again if I have any questions!