Error Transactions not making it to Salesforce

[Eric Pitts]

We have had some authorized transactions not make it into Salesforce. They show in Connect as Error. We have tried to re-post them from Connect. We have also tried deleting them from Salesforce using the Maintenance feature in C&P Settings, but they don't make it over.
Here are the order numbers:
33189-1707251811523117425
33189-1709122007274740237
33189-1709261853242959787
33189-180416162030867
33189-180417115240447
33189-1804171323318402776
33189-180417134145247

[CnP.LiveSupport.AB]

Hi Eric,

So I looked into the first order and discovered that if you try to look at that Registrant's order for the event, that there is some issue with the data that causes this error:



I suspect this is one of the events that was improperly imported, I will look through the other cases and see if it is a similar problem in the other cases and what may be done.

[Eric Pitts]

Thanks for the update. Can you tell me which order number had that invalid date?

[CnP.LiveSupport.AB]

In the first 3 orders, the birthdate was entered as a date when the field was expecting date-time. With the other orders, the temporary contact record was deleted. I will review and let you know what further action may be taken.

[Eric Pitts]

Sounds great thanks for the update.

[CnP.Support]

Good day Eric Pitts

We have reviewed the transaction and the following is the report of all the order numbers you had posted:

The following had a date issue which we resolved and posted successfully:

• 33189-1707251811523117425
• 33189-1709122007274740237
• 33189-1709261853242959787

The following had returned an error due to a custom filter:

• 33189-180416162030867

The above filter returns an error for this post.





The following show as posted with no issues & are all in your Salesforce instance already.

• 33189-180417115240447
• 33189-1804171323318402776
• 33189-180417134145247

We are also seeing a number of errors due to CPU limit exceeded. We have tried pushing the records but Salesforce CPU limit returns error. Please login to your instance and check this link:

https://madd.my.salesforce.com/?ec=3...exTraces.apexp

Please pay close attention to what is added to your instance. You have a very complex installation with many applications all acting on each of our posts. A number of triggers block our posts before we even take control of the posted data. For example, today we see the Order Number: 33189-1804181009070873019 does not post due to CPU error, as stated above. In reviewing the log file we see a lot of workflows running on these transactions. Salesforce does not let us post the transaction.

Hope this helps.