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  • Events emails not sending

    I have created a new event that is supposed to send a welcome email upon registration to all registrants, however, my test registration did not receive a confirmation email. The system did send a transaction receipt and record the registration properly though.

    Order # : 30017-180412174554994


  • #2
    Good day @icanaz

    Would you please grant us login access to your Salesforce instance so that we can review whats going on?

    Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

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    • #3
      Access granted

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      • #4
        Salesforce.com Organization ID 00Di0000000HMGy

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        • #5
          Good day @icanaz

          In order to fire the Registration Email the condition should satisfy and in your case, you have NOT selected any levels:

          Click image for larger version

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          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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