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"Free" event ticket campaign error

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  • "Free" event ticket campaign error

    I had created a "free" ticket level for our event and a "free" table of 10 level for our event and set them up for the box office only mode recently. There are 3 other levels (2 Active mode and 1 box office mode) that I set up a few months ago with no problems as guests bought tickets and the opportunities went into the correct campaign (2018 DFW Luncheon tickets).
    When I tested the "free" levels they are being routed to our Connect campaign which handles our donations for the event (2018 DFW Donation). At the time I set the "free" levels up, I also started a new event in C&P Events and Donation page on Connect, so I'm not sure if that might have messed something up.
    Can you please let me know what I need to fix? Thank you
    Org: 00DJ0000000JAWN

  • #2
    Good day @candace.strickland

    Sorry, but I am bit confused. Are you talking about Salesforce Campaign or Connect Campaign. If you have assigned the Connect Campaign in C&P Events, then, in that case, the receipt will fire associated with that Campaign in Connect as well as the stats will update for that Campaign in Connect.

    Please elaborate your question little more so that we can better assist you.

    We don't have access to your instance. Please grant us access as well as share the order number so that we can review it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      The Salesforce campaign that the tickets should be going to is the "2018 DFW Women's Luncheon Tickets" but the free tickets are being routed to the Salesforce campaign "2018 DFW Donation". These purchases are not going through the Connect page, they are going through the box office.
      I'm sorry if I am not explaining it well

      I have given access.
      The order number is: 32192-180312105913047

      Comment


      • #4
        Good day @candace.strickland

        The reason for routing the Salesforce Campaign for that Level to "2018 DFW Donation" because please see:

        Click image for larger version

Name:	Level Campaign.jpg
Views:	8
Size:	142.9 KB
ID:	38533

        Since there is NO Campaign assigned to the above Level, as per the below Connect Campaign settings:

        Click image for larger version

Name:	Connect Campaign.jpg
Views:	8
Size:	59.2 KB
ID:	38534

        the following SF Campaign (2018 DFW Donation) will get assigned for this Level because you have set that Campaign in Connect Campaign settings:


        Click image for larger version

Name:	SF Campaign.jpg
Views:	8
Size:	153.7 KB
ID:	38535

        Hope that answers your question.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I should have realized that! Thanks so much!

          Comment

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