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  • Scheduled Email Not Being Sent

    Org ID 00D1a000000H7JI

    Our event "2017 Golf Classic" has a Team Member email that we'd like to be sent out a few weeks after registration. For testing I set that email to go out earlier this morning but at a time after I would do my test registration. For some reason I'm getting the immediate email that is set to go out as soon as someone registers but I'm not getting the Team Member email that should go out later. Also after talking to Amanda we noticed that my email logs were not showing under the registrants record even though I was receiving at least some of them.

  • #2
    Deja - could you please confirm you granted access? currently it does not look like we have access. ~ Live Support
    Regards,
    Click & Pledge Support Department

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    • #3
      Yup, sorry I just granted access.

      Comment


      • #4
        OK Deja, I had to enable permissions for the Site Guest User on the C&P Autoresponder Sent Email Log and the C&P Event Registration Email Queue so the site users actions can log the email that gets triggered. I tested by sending the Registration Email from your Registrant. Try setting up your scheduled email again, do another test registration, and let us know if the scheduled email fails to send out.

        ~ C&P Live Support

        Click image for larger version

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        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: <a href="https://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JGBvEAO" title="Click &amp; Pledge Donor Management on AppExchange" target="_Outside">Click &amp; Pledge Donor Management on AppExchange</a>

        Join us @ the educational webinars: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: <a href="https://clickandpledge.com/webinars/" title="Click &amp; Pledge Webinars" target="_Outside">https://clickandpledge.com/webinars/</a>
        Are you on Salesforce? Join us at the Power of Us Hub: <a href="https://powerofus.force.com/0F980000000CjpC" title="Power of Us Hub" target="_Outside">https://powerofus.force.com/0F980000000CjpC</a>

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        • #5
          Okay it looks like the timed Team Members email is working. It hit my inbox about 30 minutes after it was scheduled to send which is fine. I'm also seeing both the immediate email and the secondary email listed under the Registration Email log. Thank You!

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